élaCallélaCall is a new-generation callcenter software meeting all requirements.
perfectly adapts all customer requirements in an extremely flexible way. Due to a direct connection to elaCampaign elaCall gets an entire campaign management for mapping distribution and service processes as well as multi-step campaign management. Furthermore, elaCall provides an entire CTI integration using TAPI interfaces for inbound as well as outbound calls.
elaCampaign passes all existing selections and saved interview guidelines to elaCall. The agents desktop gets set up individually to meet all customer project requirements or agents requirements.
Due to elaCalls web-based technology call center agents can easily work from home and can be integrated into communications without any problems. This also facilitates changing call center providers.
One of the biggest advantages when using elaCall is the ability to access contact and campaign histories entirely in real-time. Call center agents having such up-to-date information available can react to any situation accordingly and answer eventual customer questions in a quick and optimal way.